Delivery Service Policy

Delivery Service Policy

1. Customer can enjoy free delivery service that is only available at addresses located in (i) Hong Kong Island, Kowloon, New Territories & Tung Chung; Extra fee will be levied for delivery to Discovery Bay and outlying islands. Should you have any inquiry about delivery, please feel free to contact our Customer Service Department.

2. If no elevator service is available at the premises, we will additionally charge you a delivery fee for each floor except the ground floor. Regarding the charges of large products delivery and other additional charges, these shall be paid to the delivery staff directly. For details of the additional charges, please contact our customer service department for more details.

3. Delivery is available on Monday to Saturday (9:00am to 6:00pm), except Sundays and public holidays.

4. After your order has been accepted, we will confirm with you about the delivery time and date regarding delivery of the product(s). If payment was delayed due to bank approval process, delivery date will be adjusted accordingly. Before the arrival of the goods, you will receive a call notification from our delivery team. Please check whether all your ordered items are fully delivered against the invoice/delivery note (as the case may be), then sign and return the delivery note to our delivery team to confirm your acceptance of goods.

5. All expected delivery dates are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.

6. You shall give no less than 1 day advance notice from 9:00am to 5:00pm (Sundays and public holidays excluded) to our Customer Service Department hotline in respect of any request for change in delivery date.

7. In case of any dispute, our determination shall be final.