Goods Exchange Policy
Goods Exchange & Refund Policy
1. Under normal circumstances, we would not accept any request for exchange of products or cancellation of orders.
2. Customer is requested to examine the goods immediately for any deficiencies and/or damages of their appearance and whether all accessories are included upon delivery. If it is the case, please contact our Customer Service Department immediately.
3. Original sales receipt or relevant electronic receipt should be produced to us before product exchange is accepted.
4. We have the right to refuse to exchange a product on the ground of damage to its appearance or missing accessories once the delivery has been signed for.
5. If it is before delivery, we may at its discretion change the product model for you;
6. Packing, accessories, user guide and blank warranty card should be returned together with the product in good condition for exchange or refund.
7. If it is after delivery, customer need to exchange for other product model due to placing wrong order, a delivery charge of $200 will be levied.
8. The product to be returned should not be damaged, scratched, defaced or contain any trace of water damage.
9. No exchange would be made for product which has been registered on-line for warranty service or has undergone any repair.
10. All gift items must be returned together with the returned products. Otherwise the retail value of the gift item would be deducted from the refund.
11. We guarantee the exchange of product within 10 days of purchase if the product fails to meet manufacturer's standards.
12. The product to be returned may be required to be inspected by our technician to confirm that product has indeed failed to meet the manufacturer’s standards.
13. In case you are not satisfied with the product after proceeding to exchange as above, you may return such product to us and apply the amount paid to us to buy alternative product(s).
14. In exceptional case where agreed with you, we will refund the amount you paid for the order.
15. This Policy is not applicable:
• to product which has been registered on-line for warranty service.
• to product without proper packing.
• product that has been installed or used
• product that has undergone any repair.
• where only the official receipt is available but not the product.
• for refund request based on personal preference only.
1. Under normal circumstances, we would not accept any request for exchange of products or cancellation of orders.
2. Customer is requested to examine the goods immediately for any deficiencies and/or damages of their appearance and whether all accessories are included upon delivery. If it is the case, please contact our Customer Service Department immediately.
3. Original sales receipt or relevant electronic receipt should be produced to us before product exchange is accepted.
4. We have the right to refuse to exchange a product on the ground of damage to its appearance or missing accessories once the delivery has been signed for.
5. If it is before delivery, we may at its discretion change the product model for you;
6. Packing, accessories, user guide and blank warranty card should be returned together with the product in good condition for exchange or refund.
7. If it is after delivery, customer need to exchange for other product model due to placing wrong order, a delivery charge of $200 will be levied.
8. The product to be returned should not be damaged, scratched, defaced or contain any trace of water damage.
9. No exchange would be made for product which has been registered on-line for warranty service or has undergone any repair.
10. All gift items must be returned together with the returned products. Otherwise the retail value of the gift item would be deducted from the refund.
11. We guarantee the exchange of product within 10 days of purchase if the product fails to meet manufacturer's standards.
12. The product to be returned may be required to be inspected by our technician to confirm that product has indeed failed to meet the manufacturer’s standards.
13. In case you are not satisfied with the product after proceeding to exchange as above, you may return such product to us and apply the amount paid to us to buy alternative product(s).
14. In exceptional case where agreed with you, we will refund the amount you paid for the order.
15. This Policy is not applicable:
• to product which has been registered on-line for warranty service.
• to product without proper packing.
• product that has been installed or used
• product that has undergone any repair.
• where only the official receipt is available but not the product.
• for refund request based on personal preference only.